FREQUENTLY ASKED QUESTIONS

How do I pay for an item ?

Bank transfer with Barclays is our only option. We hope to offer card payment shortly.

Where is Loose Leaf located?

Loose Leaf CBD is located in the UK.

Where can I find your privacy policy and terms?

Here is our Privacy Policy, and here are the Terms & Conditions.

How does shipping work?

We ship in the UK only. We use first class, signed for Royal Mail. We do not ship outside of the UK. Customers from mainland Europe, please visit and place orders with our sister site located in Berlin, Germany (Loose Leaf Europe).
All orders are sent using discreet packaging and smell – proof sachets for added precaution. There is nothing to indicate what is inside the package.

How long will it take for my order to arrive?

Orders paid for before 2 pm Mon – Fri are ( usually ) sent the same day. Orders received after 2 pm are sent the next day. Orders are shipped only after funds have been cleared in our account. Royal Mail generally arrives the next day but not always. Please be patient.

Saturday and Sunday…
Orders taken Saturday and Sunday will be sent out Monday.

Do you accept returns?

No, we do not accept returns. If you want to try a new product, we advise that you first order a small quantity to see if you like it.

Is CBD legal?

CBD products are legal in the UK if ithey contain a THC content of or below 0.2% . THC being a controlled substance under the Misuse of Drugs Act 1971. All of our products are garanteed to have below 0.2% THC. CBD is not a psychoactive substance and does not “get you high”.

Consult this page for more information about CBD laws in the UK.

I am subject to drugs testing – is it OK to use CBD products ?

We only sell CBD products for ornamental, educational, scientific, souvenir purposes etc, in keeping with government directives. However, a commonsense approach to the question above suggests drug tests are very sensitive and may detect even  minute traces of THC products contain. If you are subject to drugs tests for whatever reason, be safe and do not use any products containing THC.

Can I buy ‘real weed’ from you, just a few grams ?

Not at this stage. We only sell CBD products that contain less than 0.2% THC.